Automation.
Orchestration.
Transformation.
The leading automation and orchestration software, helping Communications Service Providers automate at scale.
Proud to be working with and supporting world class organisations...
Transforming Communication Service Providers
CORTEX is the automation and orchestration software that helps the world’s largest and most ambitious CSPs convert their vision and ambition in to execution and results. Why is CORTEX able to achieve this, and other platforms not? Why do leading CSPs buy CORTEX and stay on CORTEX?
CORTEX is transforming CX, from AI-enabled active order processing and fully autonomous service provisioning to QoS, self-service diagnostics, and remediation.
Employee experience is also vital. CORTEX amplifies your skills and know-how, giving your business the ability to automate more quickly and easily through low-code, no-code experiences.
CORTEX does not mean rip and replace other technologies. CORTEX plays well with everyone; you can choose to retain existing investments and then complete or extend them with CORTEX.
CORTEX customers get to value very quickly, achieve the business objectives and often exceed expectations. Increasing velocity, consistency, and at a greater pace of change, at a lower TCO is part of the CORTEX experience.
CORTEX means more automation is possible. Helping you automate the parts you couldn’t reach before, doing the things you haven’t seen achieved before CORTEX will unlock new possibilities.
Simplifying architectures, lowering the total cost of ownership whilst also enabling more sophistication and delivery of ambition, is why CORTEX is the strategic choice for CSPs.
CORTEX means you will have governance over automation inside your business. Whether the automation pre-exists or as you introduce it, CORTEX will embrace it and deliver transparency, process consistency and automation best practice to your operation.
With CORTEX, you will achieve CI CD CT DevOps, increasing innovation velocity whilst also ensuring error-free deployments and more quickly realising process and experience quality.
Embracing everything from your AI to your vendor-specific capabilities, CORTEX will help you achieve your large action model (LAM) and be the extensible answer to your traditional vendors.
CORTEX at a glance
Effective transformation requires automation at scale, but this is not the same as having lots of automation.
Automation at scale is about harnessing technology, from AI, your existing automation and vendor capability – indeed, all of the other technologies and tools in your business. Most importantly, automation at scale is not about replacing or removing what you already invested in.
A strategy to automate at scale should not require you to reverse out of what you are already doing – It should enable for you to drive significant value through small and incremental changes and improvements, as well as enable you to leverage new capabilities that evolve and emerge over time.
Recent Highlights
A South African CSP achieves a 5x ROI whilst improving employee morale.
Global CSP solves operational inconsistency, affecting 2,000 orders per week, in just 38 weeks
Orange solve changement, entirely removing waste, establishing scalable processes.
We have worked with Vodafone for 25 years. Read about our joint successes.
Read more >>
See how Realworld Systems leveraged CORTEX to help Orange automate billing operations.
Major ISP re-organises connectivity, insources and automates to see significant ROI
Read where a UK Operator got started ahead of The TSA and is now re-using and planning for NIS2.
Why CORTEX?
Why is CORTEX something you should think about?
You will already have automation and orchestration capabilities and they will already deliver value, so why should CORTEX be a consideration? The fact is, that those other solutions, often suffer shortcomings, creating user frustrations and as a result, will be a limiting factor for your automation strategy.
Single domain orchestrators, or vendor specific orchestrators, domain specific orchestrators and automation providers, scripts, nor RPA create all that is necessary to achieve the eco-system for a truly autonomous network. You will get great automation and a degree of efficiency but in silos or islands. How do you connect the islands of Orchestration? CORTEX is how.
Many organisations stumble on the journey to Autonomous Networks, omnichannel CX, and B2B Ecosystems. Our clients already automate and some orchestrate, but have now recognised that a lot of automation is not ‘Automating at scale’. They suffer from ‘Automation inefficiency’.
Automation Efficiency Curves, and how they effect productivity, cost and risk.
There a point at which each type of automation technology matures and offers your business the maximum value for money. Likewise, it stands to reason that there is therefore immaturity and under investment in both from a point of having enough tools, but also inclusion in architecture and process design.
Similarly, there can be over-investment and a lack of control, observability, structure and governance, which will not only be less than efficient but will also leave you with operational risk and reduced productivity (yes, automation can be less productive), and this can impact your business at machine speed.
CORTEX is purpose-built with an appreciation of ‘The Goldilocks effect’, helping you bridge the chasms between the islands of automation and orchestration. The CORTEX ‘Process Decoupled‘ capability and ‘Process Fragmentation‘ concepts are how we help businesses automate at scale.
Pricing
Not all automation is equal!
CORTEX customers tell us that our software is not just an evolution in capability for them, but revolutionary. Helping them achieve new levels of automation, as well as automating technologies they thought were too hard to automate and so manually or semi-manually worked around them. See what CORTEX could be doing for you…
We're trusted by the biggest
names in the business
"The teams have successfully implemented an Automation solution that has ticked all the boxes of efficiency and reduction of repetitive tasks in the team. During the collaboration, the project team was noted for its proactive, results-oriented attitude and for its detailed understanding of our needs, but especially for proposing a solution that benefits businesses as a whole, and in particular for our customers and technical support colleagues."
Florin Radu-Stefanescu, Head of Service Quality & Efficiency Management.
CORTEX is one of Vodafone’s strategic platforms helping automate and orchestrate processes and platforms which when brought seamlessly together create efficiencies and capability…
See Case Study
CORTEX was used to intelligently orchestrate end2end automation across multiple platforms and processes. See the results delivered by RWS and We Are CORTEX.
See Case Study
