Watch our video to find out more about the features and advantages of the CORTEX Interaction Portal.
We’ll explore how this integrated component revolutionises user engagement, enhances governance, and contributes to the success of Automation initiatives.
You can read the full transcript with Steve and Eddie below.
Stephen Connor:
Doesn’t matter what your process is, you know that there’s always going to be a time when you need a person to be involved, that might be for making approvals, before the automation does some work or to provide additional data or something like that. The CORTEX Interaction Portal is the integrated component of the CORTEX product that lets process developers define a web page effectively, a context specific personalised web page that users can access at certain points in a process execution.
And at that point in the process execution of a user who may be a customer service agent may be a finance approver, something like that can access a webpage can look at the particular data for that execution of the process, and can provide some input, it might be correcting some data that was erroneous, it might be approving the payment or anything like that.
And, you know, the CORTEX interaction portal separates out the sort of the user participation in a process from the process execution itself. And what we often find is that as customers, as users as organisations become more comfortable with the work that the Automation is doing, a lot of the governance type interactions tend to be stepped over and avoided because the trust and confidence in the machine is increased.
Eddie Watson:
Yeah, I think that the Interaction Portal also provides a way it’s a very intimate integration with the Automation execution. So not only does it enable the operation staff who are non-technical end users to interact with the Automation in a very, very close fashion right directly with the Automations. It also allows people to manage their workflow. So if you have work, which is queueing or things that are in their inbox to deal with. So it’s actions which have been allocated to them to investigate and validate.
It’s all part of managing your life around the Automation, but I think people underestimate how important that aspect is to get early realisation of benefits from an Automation. This allows very active participation in the Automation, which allows you to travel that journey to maximum enablement as quickly as possible in a safe fashion.
